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Support & Returns

Support

Please try on your new Magenta garment as soon as possible, to check that it is the size and fit you ordered / we discussed. If there is a problem, please email kate@magentathreads.com immediately to explain, perhaps it can be altered. 

Returns

If you need to return it, please return the garment unworn, unwashed, and in original condition with invoice within 7 days of  having received it. Returns are only possible in standard sizes.

The buyer will be responsible for the return postage and it is recommended you send your parcel with a trackable service.  Magenta Threads would not be liable for items lost in the post. Shipping costs are non-refundable.

Once the return is received, if the condition of the garment is as new, your refund will be made via the same method with which it was purchased.  This may take 14 days to process.

Thank you for your understanding 

Kate Pitman